Contact Information
Email: pockimate@gmail.com
Our dedicated customer service team is ready to assist you with any inquiries or concerns. We typically respond within 24–48 hours.
Shipping Information
🌍 Worldwide Shipping: Free shipping to all destinations.
📦 Shipping Origin: Orders are dispatched from our warehouse in Hong Kong.
Order Modifications & Cancellations
To change or cancel your order, please contact us within 12 hours of purchase. After this window, modifications cannot be accommodated. Unopened orders may be returned for a full refund upon delivery.
Payment Options
We accept:
- All major credit cards (VISA, Mastercard, AMEX)
- PayPal
Order Processing & Delivery
⏳ Processing Time: 1–3 business days (Monday–Friday). Orders placed on weekends or holidays will be processed the next business day.
🚚 Delivery Time: 2–3 weeks due to high demand.
Missing Orders
If your order hasn’t arrived within 30 days of shipment, you qualify for a full refund.
Customs & Taxes
📦 Note: Product prices are tax-free in USD. Your local customs office may impose import duties, taxes, or fees upon delivery. These charges are the customer’s responsibility and are not covered by Pockimate. For estimates, contact your local customs authority.
Returns & Refunds
Return Requests: Email pockimate@gmail.com with your order details.
Defective/Incorrect Items: Contact us immediately with your order number, photos of the issue, and packaging details for swift resolution.
Refund Timeline:
- Credit/debit card payments: Refunds are issued within 7–10 business days after return approval. The posting time depends on your bank.
- For refund delays, first check with your bank before contacting us.