We offer a 30-day hassle-free return service, calculated from the date of delivery.
Eligibility Requirements:
- Items must be in brand new condition, unworn/unused
- Original tags must remain intact
- Original packaging must be preserved
- Valid proof of purchase required
Return Process:
- Email pockimate@gmail.com to initiate return
- Upon approval, we’ll provide return shipping label and instructions
- Note: Returns shipped without prior authorization will not be accepted
Order Inspection:
Please inspect your order immediately upon receipt. Contact us promptly for any defective, damaged, or incorrect items.
Exchange Procedure:
For fastest replacement, we recommend processing a return first, then placing a new order once return is approved.
EU Special Provisions:
EU customers enjoy 14-day right of withdrawal per EU regulations. Return conditions apply as above.
Refund Process:
- We will notify you of refund status after receiving and inspecting returned items
- Approved refunds will be processed to original payment method within 10 business days
- Additional 3-5 business days may be required for bank processing
- For refunds pending beyond 15 business days, please contact info@naviggen.com
Helpful Tips:
Keeping original packaging and receipts will expedite your return process. Our customer service team is always available for assistance.